Terms of Trade
Payment Methods
Cash, Cheque, EFTPOS and some credit cards are accepted. There is no penalty for using credit cards (BankCard, MasterCard, VisaCard). Diners Club and American Express Cards are not accepted. There is no minimum dollar amount for the use of EFTPOS.
Returns In Store
Text Books: Returns must be accompanied by a valid receipt & will not be accepted after 14 days unless they are misbound. Cash refunds are not given on returned items. Credit notes are issued at the discretion of UniShop staff for books in mint condition only. Books containing media ( cd-roms etc ) & on-line tutorial passwords will not be accepted if missing or used & have a broken seal. You may be able to take advantage of our Textbook Buyback Scheme for books that are not in as new condition.
Course Notes: No returns are accepted on Course notes, they are non-returnable. Please refer to your course or department administration If you have the wrong materials or have changed subject.
Software, Hardware and other IT Products: Will not be exchanged, credited or refunded unless the product is tested and proven to be faulty.
All other products sold by UniShop are non returnable unless faulty..
Returns from Web Purchases
UniShop will accept returns of books with a delivery note, within 30 days of purchase. If you have no packing slip, please return the book with a copy of the order acknowledgement email you received on placing your order. If you were given the book as a gift, don't worry if there is no price on the delivery note, we can trace the amount paid. Returned items must be in a saleable condition When returning items, please indicate the reason for your return on the reverse of the packing slip and include the packing slip in the box. For your protection, you may wish to send your return via insured parcel post. Please send all returns to: UniShop Northfields Avenue University of Wollongong Wollongong NSW 2500 UniShop can not pay for return shipping charges unless we have made the shipping error. All returns, including any credits applied for return shipping charges, will be credited to the credit card used in the purchase. We will make every effort to process returned items within 7-10 business days. Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement.
Software Purchase
If your order includes Academic Version software you must provide proof of eligibility by faxing a photocopy of your student/teacher ID to (02) 4221 8055 or emailing a scanned copy to unishop@uow.edu.au The UniShop reserves the right to refuse supply of Academic software if adequate proof is not provided.
Invoicing
Accounts will be established in the name of the recipient. All accounts are on terms of 30 day nett. An invoice will be deemed correct in all aspects and to have been fully accepted by the client if we are not advised of any abnormalities within 14 days of the invoice date.
Postage & Handling
Within Australia
All orders within Australia are delivered using Australia Post.
Postage rates (includes GST)
Number of Items 1 2 – 4 5+
Postage & Handling $8.00 $10.00 $12.00
For orders of clothing or memorabilia the postage will be calculated on weight and destination of order.
Overseas
For overseas orders Australia Post International Air Freight charges apply, which is calculated on weight and destination of order.
If you would like more information on our postage & handling rates or delivery services, please email us at unishop@uow.ed.au or phone
4221 8050 Monday to Friday.
Please note:
Subject to any non-excludable provisions of the Trade Paractices act, 1974, UniShop disclaims liability for all warranties or representations express or implied, in relation to goods or services, or both, referred to in this Web site, or offered for sale in store.
