Policies & Procedures

Our policies and procedures enable our teams to provide high quality and expert care.

Listed below are key policies for parent reference. As our care of your children is a collaboration with you, we welcome any feedback and review all policies and procedures regularly to ensure they are relevant and in accordance with regulations, accreditation and national standards / guidelines. Please contact your Kids' Uni centre Director or Children’s Services Manager. 

We adhere to the National Guidelines for preventing infectious diseases in early education and care services to ensure the wellbeing of your children. The below link is a great reference for families on exclusion time frames for children with infectious illnesses. Staying Healthy - Preventing infectious diseases in early education and care services – 5th Edition

A

Document

Description

Absent and Missing Children PolicyThis policy outlines the steps that are taken when a child is absent or reported missing.  (CHI-ADM-POL-001)
Acceptance and Refusal of Authorisation PolicyThis policy contains information regarding the process where there are activities that require authorisation and describes the methods that need to be used by parents to do so.  (CHI-ADM-POL-002)
Additional Needs PolicyThis policy outlines the steps taken to provide each child regardless of their additional needs and abilities with a supportive and inclusive environment that allows each child to fully participate in their education and care at the service.  (CHI-ADM-POL-003)
Administration of Authorised Medication PolicyThis policy contains information regarding the administration of medication at our service. (CHI-ADM-POL-004)
Allergy Aware Egg and Nut PolicyThis policy describes our service's commitment to being an egg and nut aware centre.  (CHI-ADM-POL-005)
Animal and Pet PolicyThis policy describes how our service aims to provide a safe and hygienic environment that minimises the risk of a child being harmed by an animal. We also aim to educate children in the proper care of animals. (CHI-ADM-POL-006)

 

B

Document

Description

Birthday Parties/ Cultural Celebrations/ Farewells/ Christmas Parties PolicyThis policy describes how our service strengthens the partnerships with children and families by providing the opportunity for children and /or educators to celebrate their birthdays /significant cultural days or celebrations at the service.  (CHI-ADM-POL-007)
Bathing Policy This document outlines the steps that are taken by educators if a child requires bathing. (CHI-ADM-POL-065)

 

C

Document

Description

Child Protection PolicyThis policy contains information for all parties about their roles in child protection and also about signs of abuse and ensure that all requirements of child protection requirements are being met.  It also aims to communicate the rights of educators to confidentiality if a complaint against them is made and is found to be unsubstantiated. The service will ensure that all parties affected by this policy are made aware of their roles and responsibilities regarding child protection. 
(CHI-ADM-POL-009)
Children who are Ill PolicyThis policy outlines the steps that need to be taken by the Nominated Supervisor if they are not well enough to participate in normal activities, or require special attention.  (CHI-ADM-POL-010)
Customer Service PolicyThe Customer Service Policy will aim to demonstrate how the service develops strategies to improve the way customer service is provided and how to identify and meet customers needs.  (CHI-ADM-POL-012)
Cystic Fibrosis PolicyThis policy shows how the service and all educators will effectively provide care for children with Cystic Fibrosis. The service and all educators will ensure the safety and wellbeing of all children and will adopt inclusive practices to cater for the additional requirements of children with Cystic Fibrosis in a respectful and confidential manner.   (CHI-ADM-POL-013)

 

D

Document

Description

Death of a Child PolicyThis policy outlines the steps taken in the event of the death of a child whilst at the Service.  (CHI-ADM-POL-014)
Drop off and Collection PolicyThis document contains information with regards to dropping off and collecting children.  It has also been created to ensure parents understand they are required to follow specific communication procedures to ensure high quality care of their children is being provided by the service.  (CHI-ADM-POL-015)

 

E

Document

Description

Education, Curriculum and Learning PolicyThe goal of this policy is to demonstrate how educators aim to create positive learning environments and guide experiences for each child in conjunction with their family.  (CHI-ADM-POL-016)
Educator and Management PolicyThis policy aims to ensure that positive working relationships are formed between all educators and management. Educators and management will at all times conduct themselves in an ethical manner and strive to make all interactions positive and compliant with the service’s philosophy.  (CHI-ADM-POL-017)
Educator Dress Code PolicyAll educators and other staff are to be appropriate role models at all times. For compliance with Work Health and Safety within the service, the following dress codes are to be adhered to at all times as described within this policy.  (CHI-ADM-POL-018)
Emergency Management and Evacuation PolicyThis policy contains information and instructions on what educators and staff must do in the event that the service needs to be evacuated.  The aim is to conduct this in a rehearsed, timely, calm and safe manner to secure the safety of each person using the service.   The safety and wellbeing of each child, educator and person using the service is paramount above any other consideration in the time of an emergency or evacuation. Any other procedures will be carried out only if it is safe to do so.  (CHI-ADM-POL-020)
Emergency Evacuation ProcedureThis Procedure details actions taken to evacuate the premises
 
Environmental Sustainability Policy
The goal of this policy is to demonstrate how the service aims to help children learn about and implement sustainable practices and foster respect and care for the living and non-living environment. 
(CHI-ADM-POL-023)
Enrolment and Bookings PolicyThis document outlines the steps that are to be taken when enrolling a child into Kids Uni. (CHI-ADM-POL-022)
Excursion PolicyThis policy describes the steps that are taken for an excursion to to organised and how they will seek to minimise any risks associated with excursions, and respond promptly and appropriately to any emergency whilst on an excursion.  Educators will educate children and families regarding safe road (or other transport) and play practices. 
(CHI-ADM-POL-024)

 

F

Document

Description

Family Law and Access PolicyThis policy outlines how the service upholds responsibilities and/or obligations in relation to Family Law and access at the service.   (CHI-ADM-POL-025)
Fees PolicyThis policy contains fee information for parents.  (CHI-ADM-POL-026)
Food, Nutrition and Beverage PolicyThis policy aims to promote healthy lifestyles, good nutrition and the wellbeing of all of children, educators and families using procedures and policies. Our service also aims to support and provide adequately for children with food allergies, dietary requirements and restrictions and specific cultural and religious practices.  (CHI-ADM-POL-027)

 

G

Document

Description

Governance PolicyThis policy outlines how our service will meet its legal and financial obligations by implementing appropriate governance practices that support our aim to provide high quality child care that meets the objectives and principles of the National Quality Framework, the National Quality Standard and the Early Years Learning Framework.  (CHI-ADM-POL-028)

 

H

Document

Description

Hazardous Materials/Dangerous Goods PolicyThis policy has been created to ensure the service provides an environment that is safe with no risk to the health and well being of children, families, educators and other staff or visitors and to ensure that hazardous materials are stored appropriately.   (CHI-ADM-POL-029)
Health, Hygiene and Safe Food PolicyThis policy covers all aspects of health, hygiene and safe food practices within the service.  (CHI-ADM-POL-030)
HIV/ AIDS PolicyThis document has been created to demonstrate how the service aims to effectively care for any child that may be infected with Human Immunodeficiency Virus Infection, AIDS Virus and also minimise the risk of exposure to HIV through effective hygiene practices.  (CHI-ADM-POL-031)
Holiday Holding Fee PolicyThis policy contains guidelines regarding access of the Holiday Holding Fee (which ensures a permanent booking is kept open for parents/guardians whilst on annual leave).  (CHI-ADM-POL-064)
Hot Water Temperature PolicyThis policy has been created in order to protect children from the likelihood of scalds or burns from hot water while in the service.  (CHI-ADM-POL-032)

 

I

Document

Description

Immunisation and Disease PolicyThe Immunisation and Disease Policy contains information regarding immunisation and requirements within the service.  (CHI-ADM-POL-033)
Incident, Injury, Trauma and Illness PolicyThis policy contains guidelines for all educators so that they can effectively respond to and manage accidents, illness and emergencies which occur at the service to ensure the safety and wellbeing of children, educators and visitors.  (CHI-ADM-POL-034)
Infectious Diseases PolicyThis document contains information regarding infectious diseases and how the service manages an outbreak.  (CHI-ADM-POL-035)

 

M

Document

Description

Medical Conditions PolicyThis policy contains guidelines so that the service and all educators can effectively respond to and manage medical conditions including asthma, diabetes and anaphylaxis at the service to ensure the safety and wellbeing of children, educators and visitors.  (CHI-ADM-POL-038)
Music PolicyThis policy has been created to ensure all pre-recorded or downloaded music is compatible with the service philosophy and assist in the development of music appreciation by children of all ages.  (CHI-ADM-POL-039)

 

N, O

Document

Description

National Quality Framework PolicyOur service participates in the National Quality Framework (NQF). The service aims is to provide the highest quality education and care available across all areas.  This policy documents the steps required to do so.  (CHI-ADM-POL-040)
Orientation for Children PolicyThis policy aims to provide children and families with an orientation procedure that allows the family to transition to their child being in care, transition to a new room within the service or transition to school.  (CHI-ADM-POL-041)

 

P

Document

Description

Parental Interaction and Involvement in the Service PolicyThis policy encourages communications between family members and the Service which is considered crucial for a child to reach their full development.   (CHI-ADM-POL-042)
Parents and Family PolicyThis policy has been designed to include parents and families in decision making and administrative processes as well as being involved with the service’s Nominated Supervisor and Children’s Services Manager in providing feedback and suggestions on day to day activities of the centre, within Wollongong UniCentre Children’s Services policy guidelines.  It also encourages if possible a level of parent participation in the guidance of the organisation.  (CHI-ADM-POL-043)
Photography PolicyThis policy outlines the rules and regulations with regards to photography of children within the service.  (CHI-ADM-POL-044)
Physical Activity Promotion PolicyThis policy provides children with a physically active program that is developmentally appropriate.  (CHI-ADM-POL-045)
Physical Environment PolicyThis document contains guidelines which help to provide a physical environment that is safe, appealing, constructive, well-maintained and welcoming to all individuals who use it.  (CHI-ADM-POL-046)
Policy and Procedure ReviewAs a part of our commitment to the National Quality Framework (NQF), our service will annually review our policies and procedures to ensure excellence and compliance. This document outlines such practices.  (CHI-ADM-POL-047)
Privacy and Confidentiality PolicyThis policy has been created t o address the issues of privacy and confidentiality of children, educators, volunteer workers and parents using the service. It aims to protect the privacy and confidentiality by ensuring that all records and information about individual children, families, educators and management are kept in a secure place.  (CHI-ADM-POL-048)

Public Holiday Fee Discount Policy

 

R

Document

Description

Record Keeping and Retention PolicyThis policy has been created to ensure that our service maintains appropriate records in line with our regulatory requirements.  (CHI-ADM-POL-049)
Relationships with Children PolicyThis document contains guidelines that the Service uses to ensure that all educators form positive relationships with children that make them feel safe and supported in the Service. Educators will encourage positive relationships between children and their peers as well as with educators and volunteers at the Service.   (CHI-ADM-POL-050)

 

S

Document

Description

Sand Pit PolicyThis policy has been created to ensure sand pits are clean and safe for all users.  (CHI-ADM-POL-051)
Sleep, Rest, Relaxation and Clothing PolicyThis policy is based on recommendations from SIDS & Kids. In meeting the service’s duty of care, it is a requirement that all educators implement and adhere to this policy.  (CHI-ADM-POL-052)
Social Networking Usage Policy This document describes the steps the service has taken to ensure that our service, children, educators or families are not compromised on any form of social networking or related website.  (CHI-ADM-POL-053)
Staff Payroll Deductions PolicyThis document contains guidelines for parents of children who attend the Wollongong UniCentre Children’s Services and who are employed by the Wollongong UniCentre, University of Wollongong or other approved organisations to be offered a service which allows staff payroll deductions for the payment of their child’s fees.   (CHI-ADM-POL-054)
Staffing Arrangements PolicyThis policy has been created to ensure that our education and care service is at all times compliant in relation to educator/child ratios and qualified educators.  (CHI-ADM-POL-055)
Student Childcare Fee Subsidy Program PolicyThis document contains guidelines on Student Childcare Fee Subsidy which is a payment made to approved student parents of the Wollongong University and is designed to ensure students on low incomes receive affordable quality care for their children.  (CHI-ADM-POL-056)

 

T

Document

Description

Technology Usage PolicyThis policy covers the usage of technology within the service and outlines the rules which educators must follow with regards to different types of technology within the centre.  (CHI-ADM-POL-057)
Tobacco, Drug and Alcohol PolicyThis policy has been created to ensure children are not subjected to the dangers associated with tobacco, drugs and alcohol and for the service to maintain a healthy and harm free environment where no individual staff member is affected by alcohol or drugs.  (CHI-ADM-POL-058)
Transition to School PolicyThe Transition to School Policy outlines how the service assists in achieving a positive start to school for children.  (CHI-ADM-POL-059)
Transportation PolicyThe safety of each child and all educators is paramount at all times.  The Transportation Policy has been created to ensure the safety of children and accompanying educators who travel on the service’s bus.   It also outlines regulations with regards to Proper restraint systems according to current Australian Standards and vehicle maintenance.  (CHI-ADM-POL-060)
Tube Feeding PolicyThis policy is designed for educators to aid children who are having difficulty with intake and or maintaining adequate nutrition and require tube feeding.  It is also to be used to implement an individual Medical Management Plan in consultation with the Parents/Doctor/Specialists to ensure the child's wellness and well-being whilst at the service.  (CHI-ADM-POL-061)

 

U, V, W

Document

Description

Unenrolled Children PolicyThis policy has been created to ensure that educators and the service are only responsible for children who are enrolled at our service to meet our legal requirements and child/staff ratios.   (CHI-ADM-POL-062)
Waiting List Application ProcessThis document has been created to ensure fair use of the waiting list.  It also outlines the appeals process.
Work, Health and Safety PolicyThe work health and safety of all persons within Wollongong UniCentre Children's Services and those visiting Wollongong UniCentre Children's Services is considered to be of the utmost importance. All employers are required under Work Health and Safety Act to accept a duty of care for the health and safety of all people in the workplace. Implementing duty of care requires everyone in the workplace to be aware of potential hazards and take steps to prevent workplace accidents, injuries and illnesses.  (CHI-ADM-POL-063)

 

Last reviewed: 17 August, 2017